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Frequently Asked Questions
How will I get my money back?
Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account.
Once you drop a mail at help@nedfihaat.com with your return request, our team shall call and coordinate about your request. no worries!
In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page or drop a mail at help@nedfhaat.com, within 7 days from the date of delivery. You can also reply to any of the emails received by you from NEDFiHaat and someone shall speak to you and register your request. The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by NEDFiHaat for domestic (India) shipments
How can I get a refund?
If you are unhappy with your purchase and want a refund/replacement, please write us at help@nedfihaat.com and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days.
Please feel free to drop a mail to help@nedfihaat.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way. You can also reply to any of the emails received by you from NEDFiHaat and someone shall speak to you and register your request.
Who will bear the shipping charges for returns?
If return location of the shipment is India, NEDFiHaat will advice how to return the item. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift card.
If return location of the shipment is outside India, NEDFiHaat will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse. We strongly recommend you to choose carefully before making an international order as returns may be not very cost effective.